Dairy Research Centre Website
Scotland's Rural College: January 2021
Quest Objective
I worked closely with the Dairy Research team to fully develop their web presence. I took this project from the initial meetings, development and completion.
I edited and curated the content for accessibility, design and adhered to the SRUC brand standards.
Programs Used
Microsoft Word, Umbraco (CMS)
Knowledge Base Article Example
FreeAgent: 2018-2020
Quest Objective
I created various online Knowledge Base (KB) articles that served our customers by developing and creating straightforward technical how-to content and ensuring the step-by-step visual representation through HTML was clear.
Constantly adapting to changes that arose from customers' needs, new feature releases, and processes allowed me to utilise my organisational skills and ensure to meet all deadlines.
Programs Used
Google Docs, SEMRush, ZenDesk
Knowledge Base Video Example
FreeAgent: 2019-2020
Quest Objective
In addition to writing Knowledge Base articles that also included optimised for web screenshots, I also planned, developed and edited various scripts and screen recordings of how-tos and webinars.
Programs Used
Google Docs, Monosnap, ScreenFlow, QuickTime, Pixelmator
Small Business Blog
FreeAgent: October 2019
Quest Objective
Created a fun blog that provided tips on possible ways that someone could run a meeting that was more engaging and productive.
Audience: small businesses and self-employed / freelance
Programs Used
Google Docs, Markdown, Github, SEMRush