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Content Knowledge

Explore pieces of content I've created throughout my journey.

Image of the Article and Socials

Student Awards Article and Social Copy

Holy Spirit Catholic School Division: December 2025

Quest Objective
This project focused on documenting and promoting student academic achievement across the Holy Spirit Catholic School Division through clear, accessible storytelling. The goal was to create a feature article that recognized students and school communities while extending its reach through social media content.

I wrote the full article, Celebrating Academic Excellence Across Our Schools, to highlight award recipients, school participation, and the broader impact of academic recognition across the division. The writing needed to balance professionalism with community tone while remaining accessible to families and stakeholders.

The article provided a clear and cohesive record of student achievement across multiple schools and served as a shareable feature for the division website. Supporting social media posts extended reach and visibility, generating over 80 reactions and 10 shares on Instagram.

The combined web and social approach strengthened community awareness of student success and demonstrated a complete content workflow including writing, photography, and digital publishing.

Programs Used
Google Docs, ImagineEverything (CMS), Lightroom

Image of the Dairy Research Homepage

Dairy Research Centre Website

Scotland's Rural College: January 2021

Quest Objective
I worked closely with the Dairy Research team to fully develop their web presence. I took this project from the initial meetings, development and completion.

I edited and curated the content for accessibility, design and adhered to the SRUC brand standards.

Programs Used
Microsoft Word, Umbraco (CMS)

Image of a Knowledge Base article about bank feeds

Knowledge Base Article Example

FreeAgent: 2018-2020

Quest Objective
I created various online Knowledge Base (KB) articles that served our customers by developing and creating straightforward technical how-to content and ensuring the step-by-step visual representation through HTML was clear.

Constantly adapting to changes that arose from customers' needs, new feature releases, and processes allowed me to utilise my organisational skills and ensure to meet all deadlines.

Programs Used
Google Docs, SEMRush, ZenDesk

Image of a Knowledge Base article with a video about bank feeds

Knowledge Base Video Example

FreeAgent: 2019-2020

Quest Objective
In addition to writing Knowledge Base articles that also included optimised for web screenshots, I also planned, developed and edited various scripts and screen recordings of how-tos and webinars.

Programs Used
Google Docs, Monosnap, ScreenFlow, QuickTime, Pixelmator

Image of my blog article tips for creating creative meetings

Small Business Blog

FreeAgent: October 2019

Quest Objective
Created a fun blog that provided tips on possible ways that someone could run a meeting that was more engaging and productive.

Audience: small businesses and self-employed / freelance

Programs Used
Google Docs, Markdown, Github, SEMRush